Glory has a strong background in customer experience and services, customer data management and compliance, and mobile money services. She has held a variety of positions in the telecommunication industry, including Associate Consultant for mobile money services deployment, customer data registration and compliance coordinator, Branch manager, Mobile Money administrator, and mobile money rollout project supervisor.
Glory has a proven track record of success in developing and implementing customer data registration and compliance procedures, obtaining customer consent for the collection and use of their data, ensuring that customer data is securely stored and accessed, investigating and reporting data breaches, staying up-to-date on all applicable data protection laws and regulations, providing training to employees on data protection best practices, conducting audits of customer data management practices, and responding to inquiries from customers and regulators about the company’s data protection practices. Glory is also skilled in providing customer support, managing customer relationships, and resolving customer issues.